Frequently Asked Questions From Our Support
What customization options do you offer for packaging?
We provide custom boxes in your preferred sizes, shapes, colors, and designs. You can add logos, text, graphics, and choose from various finishing options like matte, gloss, or spot UV. Our team offers full support for all your custom orders.
What shapes and styles of packaging do you offer?
We manufacture standard boxes, tubes, bags, pouches, and custom die-cut shapes. Our design team can create unique packaging structures based on your product requirements.
What materials do you use for packaging manufacturing?
We care for the environment so much. That is why we use cardboard, corrugated, kraft paper, rigid board, plastic, and eco-friendly materials. Material selection depends on your product protection needs and budget.
Can you provide samples before I place a large order?
Yes, we can provide samples or prototypes of your packaging before full production. This allows you to check the look, feel, and overall quality before making a larger commitment. Samples help you avoid surprises in the final order.
What sizes of packaging can you manufacture?
We can produce packaging in any custom size according to your specifications. You just need to tell us about your product specifications, whether you want food packaging, gift boxes, jewellery boxes or more. From small boxes to large shipping cartons, we cater to all your needs.
What printing methods do you use?
We offer digital printing, offset printing, flexographic printing, and screen printing. Each method is chosen based on quantity, design complexity, and material type. All these options help us create sharp and trendy designs on packaging boxes.
What are the costs for samples?
Sample costs depend on the type of design, size, and materials used. This ensures you get value from the sample stage while preparing for larger production.
How long does it take to receive samples?
Sample timelines vary depending on the design and production process. Physical samples take longer, while digital mockups are usually shared much faster. We always aim to keep the process quick so you can move to production without delays.
What shipping options do you provide?
We offer standard ground shipping, expedited shipping, and freight delivery for large orders. The shipping method depends on order size and urgency. Our team helps you choose the best option based on your budget and timeline.
Do you provide tracking information?
Yes, we provide tracking numbers for all shipments once your order leaves our facility. You will receive email notifications with tracking details. This allows you to follow your order in real time until delivery.
Do you have a minimum order quantity (MOQ)?
No, we don’t have any minimum order quantity requirements. You can order as few or as many units as needed for your business. We offer special pricing for wholesale packaging boxes, allowing you to save big.
What is your packaging production lead time?
We ensure fast production and shipping for all orders. The turnaround time depends on your location and order quantity. Once the order is dispatched, you will get a tracking ID to see when it will arrive.
How do I place an order?
Simply contact us with your specifications, approve the quote and design proof. We will then begin production once payment terms are arranged. If you have any query, contact our customer support team.
Do you ship internationally?
Yes, we ship worldwide. International shipping costs and delivery times vary by destination country and shipping method selected. Our team can also guide you on customs paperwork and import requirements.
How is my packaging protected during shipping?
All orders are carefully packaged with protective materials to prevent damage during transit. Large orders may require palletized shipping. We make sure every box is handled securely to arrive in perfect condition.
What file formats do you accept for artwork?
We accept AI, PDF, EPS, high resolution PNG and PG files. Our design team can also work with basic sketches or concepts. If needed, we help prepare your files to ensure print ready quality.
Can you help with packaging design?
Yes, our design team can create custom packaging designs from scratch or modify existing designs to meet your requirements. We also provide digital mockups so you can review before production.
What quality control measures do you have?
We inspect all packaging during production and before shipping. Quality checks include print accuracy, structural integrity, and overall finish quality. This process ensures you receive consistent and reliable results every time.
Do you offer eco-friendly packaging options?
Yes, we offer recycled materials, biodegradable options, and sustainable packaging solutions to meet environmental requirements and certifications. These options help reduce waste and support your brand’s eco-friendly goals.
What payment methods do you accept?
We accept credit cards, bank transfers, checks, and can arrange payment terms for established business customers. Payment options vary by order size. Our team will confirm the most convenient method during order processing.